Appointment Reservation Information
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a deposit fee of $15 is required at the time of booking, per session (up to 1 hr), to guarantee your reservation. Gift Cards may also be used to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the therapist or esthetician of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa services for a custom package that meets your needs.
Cancellation Policy & Fees
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies.
Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours, from your appointment time, of notice are subject to losing your deposit or members may result in loss of credit(s). We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a deposit to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. Upon checkout, guests may choose their method of payment.
Pricing & Service Policy
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Card Policy
Gift Cards are available in any amount and may be purchased at Complexions, by phone at 956-904-1670 or you may contact us below. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards even if lost, misplaced or stolen. Gift cards cannot be redeemed as cash. Gift Cards must be mentioned when making your appointment. We are not responsible for any gift cards lost, stolen, or misplaced.